INDER DHILLON

Shipping & Returns

DELIVERY OPTION

FREE STANDARD SHIPPING ON ALL ORDERS OVER $100 AUD.

Australia wide express post shipping:

  • We offer a flat rate of $15 Australia wide using Australia Post Express Post service.
  • Delivery time is 1-3 working days after your order has been processed.
  • Delivery is usually next day for metropolitan areas and up to three-day delivery for regional areas.
  • In the case of your selected premises being unattended your parcel will be automatically transferred to your closest Australia Post Office.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.

International shipping:

  • This is our only international shipping option.
  • Shipping to New Zealand is AUD $25.00 and Rest of the World is AUD $35.00.
  • Receive your purchase 3-14 working days after your order has been processed.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • Depending on shipping location, any import taxes and/or customs duties on International Orders are the liability of/payable by the customer.

ONLINE RETURNS POLICY

INDER DHILLON is happy to offer a full refund or exchange between sizes (excluding sale items) within 30 days of receipt of your order. The following conditions apply:

  • Merchandise must be returned to INDER DHILLON within 7 days.
  • Return address is: 1/72 Ramsgate Avenue, BONDI BEACH 2026, New South Wales, Australia.
  • All items must be in new & unused condition with all tags attached.
  • Garments that have been worn, washed or altered will be returned to the customer at their expense.
  • All returns and exchanges will not be processed until the product is returned to INDER DHILLON.
  • Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
  • We do not offer refunds or exchanges on SALE items. This policy is strictly for full price items only. 

ONLINE EXCHANGE POLICY

INDER DHILLON will exchange an item within 14 days of receipt of your order with the following conditions:

  • All exchanges are based on stock availability.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.
  • If you wish to exchange your product for an alternative style, it is advised that you request an online refund and purchase the new product separately on our e-SHOP.
  • The customer will be responsible for shipping costs back to INDER DHILLON; however, there is no charge on posting the new exchanged item back to the customer.
  • We do not offer exchanges on SALE items. This policy is strictly for full price items only.

HOW TO RETURN OR EXCHANGE

To return or exchange an order, please follow these simple steps:

  • Request a Return by emailing sales@inderdhillon.com.au immediately after receiving your delivery.
  • Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
  • Once authorization is processed for the Return of your purchase, the customer will be responsible for shipping costs back to INDER DHILLON.
  • We don’t take responsibility for garments returned without a tracking number.
  • Please return your parcel to 1/72 Ramsgate Avenue, BONDI BEACH 2026, New South Wales, Australia
  • Garments must be returned in the condition outlined above with the original invoice included.
  • The customer will be notified by email once the return has been received and processed.

RECEIVING A REFUND

If you would like to request a refund from INDER DHILLON, please note the following information: 

  • All refunds will be processed within 24 hours of receiving the product at INDER DHILLON.
  • The customer will be notified by email once the refund has been processed.
  • You will be credited to the original payment method used at the time of purchase.
  • Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded.
  • Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.
  • We do not offer refunds on SALE items so please choose carefully.

FAULTY ITEMS

All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

  • Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
  • If an item cannot be replaced, the customer will receive a full refund.
  • To return a faulty item, please follow the steps listed above regarding a Return request.